One star. Based on our sister’s experience, I would strongly urge families to look elsewhere. Our sister was sent to Willoughby Post Acute for physical therapy to regain strength, stamina and mobility after a severe illness. Our experience raised serious concerns about her care, safety and dignity. The most alarming issue was the response to her severely swollen leg. Over three days, I repeatedly asked staff about swelling that was visibly getting worse. First, I was told an ultrasound had been requested and would happen that afternoon or the next day. The following day, I was told it had been performed but the report had not arrived. By the third day, her leg appeared several times its normal size, and she was in obvious pain. Staff were still trying to get her up for physical therapy. I insisted on speaking with the doctor or physician assistant. When the PA arrived approximately 30 minutes later, she said she had not realized how much the swelling had increased. I was then given a different explanation: that my sister had refused the ultrasound. Given my sister’s mental condition at the time, I did not believe she could make an informed decision about that. I insisted that she be transported to the emergency room immediately. At the hospital, doctors found four major blood clots and told us the situation could have been life-threatening. Later that same day, I received a text from the ultrasound company apologizing and explaining that they had been unable to come because they were backed up. That directly contradicted what facility staff had told me. I called the company to clarify, but never received an explanation that reconciled those conflicting accounts. On another occasion, a transportation service returned her to the wrong rehabilitation facility after a medical appointment. When I arrived for my daily visit and asked the nurse where she was, the response was that she might be in the lounge or somewhere else in her wheelchair. The nurse did not appear to know that my sister had not returned. She had left around 1 p.m. and did not get back until approximately 8 p.m.—an exhausting ordeal for someone in her condition. When I asked whether she could have something to eat, the staff member I approached appeared irritated. She had a small child with her and was on a FaceTime call, using profanity while speaking to her other children. The food I requested was never brought. Her room was cramped and poorly arranged. It was described as semi-private, but the ceiling had curtain tracks for three beds. With two patients occupying the room, the arrangement left the other patient with roughly two-thirds of the space, a window and two visitor chairs. My sister’s bed was beside the door, parallel to the wall, with no room for a visitor’s chair. The door was generally left open, allowing the hallway light to shine into her space throughout the night. Communication was consistently frustrating. Too often, staff made basic questions and requests feel like an imposition. Calls to the main number frequently went unanswered. After leaving several voicemails for the social worker, I finally walked into her office. It was around lunchtime, and she told me she had not checked her messages yet that day. The facility also looked run-down to me. The route to the outdoor yard went through a smoking lounge that smelled strongly of smoke, and people also gathered to smoke immediately outside. This was an unpleasant arrangement for patients and visitors who do not smoke. ur sister needed attentive rehabilitation and a safe place to recover. Based on what we experienced, I cannot recommend this facility. If you have no choice but to send someone you love here, visit daily—or even more often—to monitor their care. Ask questions, speak up when something concerns you, and insist that those concerns are addressed.

Parent is in the facility now. Pros: no foul odors upon entry. Lobby furniture is clean. Desk staff look at phone rather than acknowledge my entry. Asked for assistance with changing my parent. Flippant nurse said, we’ll be there when I asked for aid. 60 min later, Noone came. I had to do it myself and it was hard. Don’t bother responding under this message. We basically have to have family members present on all 3 shifts or loved one would sit in soil for hours. Unfair. I’d like to trust this staff in my absence but it’s kind of hard. Clean, but unattentive

Not very good with there patience A gentleman in a wheelchair needs his foot rest fixed now for 2bminths, they just ignore him

The acute was wonderful with my mom she was there in August everyone was great from the top getting her there to the maintenance keeping the place (room) clean and vacuumed. Even talked to her Dr. there who also listened to her while she was there she was complaining about dizziness and, he lowered her blood pressure pills. The physical therapy team was awesome in listening to her and helping even transportation driver was great too. He got her to her Dr appointment on time and picked her up on time like he was in the waiting room waiting on her when her appointment was over when does that happen. Would have give all 5 stars but, had to take off for the food not that great I had to bring my mom food in with me sometimes. But other than that I recommend the WILLOUGHBY POST ACUTE to any and, everybody and, that’s FACTS.❤️❤️

Employee ignore visitors food is mush,,lazy employees rather talk to each other than work

My grandfather is receiving care at Postacute Willoughby where the nursing staff and physical therapy have been so wonderful and attentive to his needs. Everyone has been great at communicating his plan of care and goals. The transition between staff has been seamless and everyone is on the same page. The facility is clean and room always has nice staff who keep it well kept. I couldn’t be happier to know he is in good hands and one step closer to going home because of the excellent care. They really make you feel like your care is their top priority. Thank you!

I am very concerned about what happened to my brother during the facility’s carnival on July 25th. Another resident got in his face, pointed a finger at him, and physically touched him in an aggressive manner. He felt threatened and called the police, but only a report was taken. Later, another resident who is the president of the resident council, allegedly got in his face, used profanity and said they had been trying to get him out of the facility anyway. My biggest concern is that a resident was able to intimidate and touch another resident without meaningful action being taken to ensure his safety. Every resident deserves to feel safe, respected, and protected. I hope the facility reviews how these situations are handled and takes steps to prevent this from happening again.

Very clean and the staff is very caring Ms. Patrice helped me with resources for my husband care . This is a pretty decent place

Friendly and attentive staff!!

I currently have a family member residing at this facility, and unfortunately our experience but hers has been very disappointing. While there are some caring nurses and staff members who genuinely want to help, they appear to be overwhelmed and stretched too thin to provide the level of care patients deserve. Unfortunately, we have also experienced situations where certain staff members displayed poor attitudes and failed to check on our family member for extended periods of time despite requests for assistance. We have documented these incidents, including dates and staff involved. In addition, the facility itself is beyond outdated and poorly maintained. Cleanliness has been a concern, and we have even had to purchase basic items such as a Curtain Rod ourselves to help make my family member more comfortable during her stay. Our biggest concern is that patients deserve attentive, compassionate care and timely responses to their needs. We hope management takes these concerns seriously and works to improve both staffing support and the overall patient experience. I would welcome a response back and value managements time for time to connect.

If there was a zero- This is one of the worst. Another family member had the same experience. I will be contacting an ombudsman for the state of Ohio regarding my experience. And I am spreading the word!

It’s actually quite a pleasant place especially the staff they’re very friendly and very knowledgeable

Staff was great but food was poor and didn’t get what I ordered.Annia the firecracker was awesome. Courtney on Courtside is the only way to go.

The place is so clean and nice. Not a smell. I’m happy I made the right decision in placing my family member here.

My grandma loved everything about the place. She was so please with the nurses. Courtney the nurse was always on top of things and so caring with my grandmas care! She is now able to go home safe with everything she needs.

My dad had the best care while he was there. Everyone truly made him feel comfortable and happy. I can’t say enough about the place.

Wonderful staff that truly care. Would highly recommend

Everything was so wonderful for my mom after her hip surgery. They staff were so kind and the therapy really took their time with her. I truly appreciate everything they did

If I could give negative stars, I would. I am a nurse and this is one of the most unprofessional, uncaring, un-empathetic, unorganized facilities I have ever witnessed in my life. The nurse manager is extremely argumentative, unhelpful & an overall nasty person. She told my mom to set up a LakeTran account so that she could get to her doctor’s appointments, despite their facility stating they would take her to all her appointments. I feel extremely horribly for any patient at this facility who are not in their right mind & able to make decisions for themselves, or have anyone competent to be able to advocate for them. I have done more social work and case managing for my mom since her admission than the actual social worker/case manager. My mom was admitted here after a very long hospitalization. They claim that they will transport their residents to “ALL” their appointments, which is a lie. They took it upon themselves to pick and choose which appointments were important & claimed it was based on “what brought her to the hospital.” They then refused to set up transport for her to be direct-admitted to the hospital and only would call 911. I would not send a goldfish I won at the fair to this facility. IF YOU CARE ABOUT YOUR LOVED ONE AT ALL, YOU SHOULD NOT SEND THEM TO THIS FACILITY. 2/10/2026: I finally received a call back from the administrator, Amarylis. I was in class & called back when I was out. I left a message & she has yet to return my call. So their replies to all negative reviews with “please give us a call” to their main phone number are all illegitimate. UPDATE: The administrator Amarylis (goes by Maudie?) finally returned my call from 3 days prior. All she could say was “I’m sorry you feel this way” when confronted about her staff refusing to transport patients to their appointments & recommending the set up a LateTran Bus Account to take them to their appointments 🙃 Godspeed to any resident at this facility.

Best descision to bring my mother here for post surgery therapy! My mother was having some pretty intense issues with her blood pressure and I must say the nurse’s were amazing- especially Amy on night shift-between the constant checking on her, checking vitals, passing meds on time and when asked, even as simple as switching her ice packs and making sure she had plenty of fresh water! I also had a great amount of help from the higher-ups with understanding everything when it came time for her care conference along with the tremendous help with my mothers transfer home! Thank you Willoughby Post Acute, for taking such great care of my mother!

i am here recovering. i have been in many nursing homes. this is the best nursing home i have been in! staff is beyond friendly and helpful. I would recommend this facility to anyone. 10 plus stars 🙂