Not very good with there patience A gentleman in a wheelchair needs his foot rest fixed now for 2bminths, they just ignore him

The acute was wonderful with my mom she was there in August everyone was great from the top getting her there to the maintenance keeping the place (room) clean and vacuumed. Even talked to her Dr. there who also listened to her while she was there she was complaining about dizziness and, he lowered her blood pressure pills. The physical therapy team was awesome in listening to her and helping even transportation driver was great too. He got her to her Dr appointment on time and picked her up on time like he was in the waiting room waiting on her when her appointment was over when does that happen. Would have give all 5 stars but, had to take off for the food not that great I had to bring my mom food in with me sometimes. But other than that I recommend the WILLOUGHBY POST ACUTE to any and, everybody and, that’s FACTS.❤️❤️

Employee ignore visitors food is mush,,lazy employees rather talk to each other than work

My grandfather is receiving care at Postacute Willoughby where the nursing staff and physical therapy have been so wonderful and attentive to his needs. Everyone has been great at communicating his plan of care and goals. The transition between staff has been seamless and everyone is on the same page. The facility is clean and room always has nice staff who keep it well kept. I couldn’t be happier to know he is in good hands and one step closer to going home because of the excellent care. They really make you feel like your care is their top priority. Thank you!

I am very concerned about what happened to my brother during the facility’s carnival on July 25th. Another resident got in his face, pointed a finger at him, and physically touched him in an aggressive manner. He felt threatened and called the police, but only a report was taken. Later, another resident who is the president of the resident council, allegedly got in his face, used profanity and said they had been trying to get him out of the facility anyway. My biggest concern is that a resident was able to intimidate and touch another resident without meaningful action being taken to ensure his safety. Every resident deserves to feel safe, respected, and protected. I hope the facility reviews how these situations are handled and takes steps to prevent this from happening again.

Very clean and the staff is very caring Ms. Patrice helped me with resources for my husband care . This is a pretty decent place

Friendly and attentive staff!!

I currently have a family member residing at this facility, and unfortunately our experience but hers has been very disappointing. While there are some caring nurses and staff members who genuinely want to help, they appear to be overwhelmed and stretched too thin to provide the level of care patients deserve. Unfortunately, we have also experienced situations where certain staff members displayed poor attitudes and failed to check on our family member for extended periods of time despite requests for assistance. We have documented these incidents, including dates and staff involved. In addition, the facility itself is beyond outdated and poorly maintained. Cleanliness has been a concern, and we have even had to purchase basic items such as a Curtain Rod ourselves to help make my family member more comfortable during her stay. Our biggest concern is that patients deserve attentive, compassionate care and timely responses to their needs. We hope management takes these concerns seriously and works to improve both staffing support and the overall patient experience. I would welcome a response back and value managements time for time to connect.

If there was a zero- This is one of the worst. Another family member had the same experience. I will be contacting an ombudsman for the state of Ohio regarding my experience. And I am spreading the word!

It’s actually quite a pleasant place especially the staff they’re very friendly and very knowledgeable

Staff was great but food was poor and didn’t get what I ordered.Annia the firecracker was awesome. Courtney on Courtside is the only way to go.

The place is so clean and nice. Not a smell. I’m happy I made the right decision in placing my family member here.

My grandma loved everything about the place. She was so please with the nurses. Courtney the nurse was always on top of things and so caring with my grandmas care! She is now able to go home safe with everything she needs.

My dad had the best care while he was there. Everyone truly made him feel comfortable and happy. I can’t say enough about the place.

Wonderful staff that truly care. Would highly recommend

Everything was so wonderful for my mom after her hip surgery. They staff were so kind and the therapy really took their time with her. I truly appreciate everything they did

If I could give negative stars, I would. I am a nurse and this is one of the most unprofessional, uncaring, un-empathetic, unorganized facilities I have ever witnessed in my life. The nurse manager is extremely argumentative, unhelpful & an overall nasty person. She told my mom to set up a LakeTran account so that she could get to her doctor’s appointments, despite their facility stating they would take her to all her appointments. I feel extremely horribly for any patient at this facility who are not in their right mind & able to make decisions for themselves, or have anyone competent to be able to advocate for them. I have done more social work and case managing for my mom since her admission than the actual social worker/case manager. My mom was admitted here after a very long hospitalization. They claim that they will transport their residents to “ALL” their appointments, which is a lie. They took it upon themselves to pick and choose which appointments were important & claimed it was based on “what brought her to the hospital.” They then refused to set up transport for her to be direct-admitted to the hospital and only would call 911. I would not send a goldfish I won at the fair to this facility. IF YOU CARE ABOUT YOUR LOVED ONE AT ALL, YOU SHOULD NOT SEND THEM TO THIS FACILITY. 2/10/2026: I finally received a call back from the administrator, Amarylis. I was in class & called back when I was out. I left a message & she has yet to return my call. So their replies to all negative reviews with “please give us a call” to their main phone number are all illegitimate. UPDATE: The administrator Amarylis (goes by Maudie?) finally returned my call from 3 days prior. All she could say was “I’m sorry you feel this way” when confronted about her staff refusing to transport patients to their appointments & recommending the set up a LateTran Bus Account to take them to their appointments 🙃 Godspeed to any resident at this facility.

Best descision to bring my mother here for post surgery therapy! My mother was having some pretty intense issues with her blood pressure and I must say the nurse’s were amazing- especially Amy on night shift-between the constant checking on her, checking vitals, passing meds on time and when asked, even as simple as switching her ice packs and making sure she had plenty of fresh water! I also had a great amount of help from the higher-ups with understanding everything when it came time for her care conference along with the tremendous help with my mothers transfer home! Thank you Willoughby Post Acute, for taking such great care of my mother!

i am here recovering. i have been in many nursing homes. this is the best nursing home i have been in! staff is beyond friendly and helpful. I would recommend this facility to anyone. 10 plus stars 🙂

I came to this facility for a friend and was very impressed. She received great care here.

My uncle was a resident here for several years and received great care. Everyone was extremely friendly and compassionate. There were plenty of activities available for residents, and my uncle made some great friendships while he was there.